Long hours, an increasing focus on targets and staff shortages are placing an
enormous burden on ambulance workers in the West Midlands as more than nine in
ten (92%) say they are suffering with stress, according to a new UNISON survey
published today.
The survey is published ahead of the union's annual
health conference in Liverpool next week.
The survey of 238 ambulance workers in
the West Midlands reveals that nearly three-quarters (72%) are suffering
with sleep problems as a result of stress, 74% said they felt irritable and
experienced mood swings, and more than half
(57%) suffered with anxiety. More than a third (38%) said they had to
take time off sick because of work-related stress and 30 per cent admitted they
were close to doing so.
One West
Midlands paramedic described how paramedics are asked to deal with 999 calls:
“Late-finishing
on shifts causes huge stress for me as a single parent. I can end up not seeing
my child for days on end as he’s often asleep by the time I’m home.”
Another
ambulance worker in the region revealed that their personal relationships are
suffering because they always work late shifts and only get two weekends off
every three months.
Worryingly, almost two-thirds (63%) admitted they did not
tell their employer the reason that they were off sick was stress. Only five% said
they would talk to a manager or a supervisor to cope with stress. Turning to
friends and family is the most commonly mentioned source of support and almost
half said they talk to peers in an attempt to cope.
As a result of pressures on the service and workers, a
staggering four in five (82 per cent) admitted they had thought about leaving
the job.UNISON is concerned that employers are not fulfilling their duty of
care as more than half the respondents (56 per cent) said they were unaware of
any steps being taken by their employer to remove or reduce stress.Six in ten
(60 per cent) said their employer did not support a good work-life balance and
more than two-thirds (34 per cen t)admitted they might need to take time off if
the situation did not improve.
Franco
Buonaguro, UNISON West Midlands Head of Health said:
“Working in
emergency services is stressful but the pressure on ambulance staff is reaching
dangerously high levels. It
is unacceptable that the current system doesn’t allow for proper breaks between
shifts. Workers have told us they often work 14-hour shifts without a decent
break.Higher call out rates and lengthy waits outside A&E departments are
adding to the problem. It is clear that the pressure caused by government
funding cuts is having a huge impact on staff and on patient safety.
But it is
vital that patients use the service responsibly – for example only calling 999
for an ambulance when there is a real emergency.This confirms the findings from
the NHS staff survey that shows much greater pressure on staff in the ambulance
service than any other part of the NHS.The pressure on workers is mounting and
the apparent lack of support from their employers means they are suffering in
silence. Year after year the levels of stress remain unacceptably high and yet
neither employers nor the government have done anything to address this.”